Customer Refund/Credit Policy

Season Product Policies

Refunds or credits are only available on the following season products:

  1. Executive Season Pass
  2. 25 & Under Season Pass
  3. Twilight Season Pass
  4. Pick-A-Night Season Pass
  5. Nordic Season Pass

All other products including Annual Rental Cards, 1,200′ Vertical Cards, Starz Cards, Solar 4X4 Cards, Cosmoz 2X4 Cards, and Lunar 3X3 Twilight Cards will not be considered for refunds or credits.

Refund requests received by October 1st:

A refund in like purchase manner less a $50 processing fee per transaction, or a Bristol Mountain credit for the full amount of the purchase price may be issued.

All credits are issued as Bristol Mountain gift cards and may be used toward the purchase of next season’s pass or at any Bristol Mountain, Bristol Mountain Aerial Adventures or Roseland Waterpark point of sale.

Requests must be received in writing on or before October 1st to receive a refund/credit.

Credit requests received between October 2nd and February 1st:

Refunds are not issued for any reason after October 1st, but a Bristol Mountain Credit may be issued for the unused value of the Season Pass under the following circumstances, per the schedule below:

  1. Serious, season-ending medical condition – Doctors note with original date of injury/illness must be included with request.
  2. Out-of-region job relocation – Proof of relocation must be included with request.
  3. Military Deployment – Proof of deployment must be included with request.

The amount of the gift card credit is prorated according to the schedule below for requests received:

Oct 2nd through the first 10 days of operation 80% credit
11 to 20 days of operation 40% credit
21 to 30 days of operation 20% credit

No requests will be accepted after February 1st.
Please allow 30 days for refund/credit processing.

Brigade Instruction & Brigade Pass Refund/Credit Policy

Refund requests received by October 1st:

A refund in like purchase manner less a $50 processing fee per transaction, or a Bristol Mountain credit for the full amount of the purchase price may be issued.

All credits are issued as Bristol Mountain gift cards and may be used toward the purchase of next season’s pass or at any Bristol Mountain, Bristol Mountain Aerial Adventures or Roseland Waterpark point of sale.

Requests must be received in writing on or before October 1st to receive a refund/credit.

Credit requests received after October 1st and before the 5th week of the program:

Refunds are not issued for any reason after October 1st, but a Bristol Mountain Credit may be issued for the unused value of the Brigade Instruction and Brigade Pass under the following circumstances, per the schedule below:

  • Serious, season-ending medical condition – Doctors note with original date of injury/illness must be included with request.
  • Out-of-region job relocation – Proof of relocation must be included with request.
  • Military Deployment – Proof of deployment must be included with request.

Brigade Instruction and Brigade Pass credits are prorated based on the schedule below. Requests must be received in writing and are calculated based on the date they are received:

Before Week 1: 90%
Before Week 2: 80%
Before Week 3: 60%
Before Week 4: 40%
Before Week 5: 20%

No requests will be accepted after the 5th week of the program.

Please allow 30 days for refund/credit processing.

Lift Tickets, Rental Equipment, & Lesson Policies

Once purchased, Bristol Mountain lift tickets, lessons, and rentals are non-refundable.

LIFT TICKETS & RENTAL EQUIPMENT Any change in arrival date made 7 days in advance of your visit must be made by submitting the form below. Requests submitted less than 7 days out from your scheduled visit will be charged $5 per lift ticket. Requests will only be reviewed if they are submitted through this online forum on or before the arrival date of your purchase.

LESSONS Any change in arrival date made 7 days in advance of your visit by submitting the form below. Requests will not be accepted less than 7 days in advance.

RENTALS Renter accepts full financial responsibility for the care of the equipment while it is in their possession. Renter will be responsible for the replacement at full value of any equipment rented, but not returned to this shop. Renter agrees to return all equipment by the due date. Equipment left slopeside and retrieved by staff will be charged $25 per item.

Bristol Mountain Date Change Form

Camp Policies

  1. Camp programs include instruction only and do not include lift access. Non-pass holders may purchase a Camp Lift Access Pass valid for each day of camp from open to 4pm. If purchased, camp passes are issued on the first day of camp during the registration process in the first floor of the Rocket Lodge. Executive and Student Season Passholders will utilize their season pass during classes and are not issued a camp pass.
  2. Requests for refunds or credit must follow the guidelines below detailed in the CAMP INSTRUCTION AND CAMP PASS REFUND/CREDIT POLICY. Please read and understand these polices and do not purchase camp products if you do not accept these policies. Inquiries may be directed to (585) 374-1131.
  3. RFID passes must be worn on the left side of the body in an empty pocket between the shoulder and waist. Passes are nontransferable. The falsification, forgery, or alteration of a pass or the willful use or impersonation by anyone other than the pass holder is prohibited and will lead to arrest for theft of service. RFID products remain the property of Bristol Mountain. Bristol Mountain reserves the right to revoke a pass for any reason.
  4. Report a lost season pass to the Guest Services Office. Replacement/exchange cost is $5. Forgotten RFID products can be reissued for $5.
  5. Classes are determined by age and skill level.  Requests for placement with friends or a specific instructor are accommodated to the best of our ability on the first class day. Each group remains with the same instructor during of the program.
  6. Participants must be geared up and ready for check in at the Snowsports School Meeting Place from 8:00 am – 9:00 am on the first day of camp. The Snowsports School Meeting Place is located between the Comet Express and Sunset Lift.
  7. Classes are held rain or shine. An announcement will be emailed to participants if classes are cancelled due to severe weather. If Bristol Mountain cancels a session, we will attempt to reschedule by adding a day to the end of camp. If we are unable to accommodate this date change, a make-up session may be scheduled on a different day of the week or different time of the day than the regularly scheduled program. Make-up days may not include the same instructor as the regularly scheduled program. Make-up days are intended to include instruction, but instruction will be based on availability.
  8. All communication regarding the Camp program including changes to any of the above policies will occur via the email address associated with the participants guest record.

Camp Instruction & Camp Pass Refund/Credit Policy

Refund requests received by October 1st:

A refund in like purchase manner less a $50 processing fee per transaction, or a Bristol Mountain credit for the full amount of the purchase price may be issued.

All credits are issued as Bristol Mountain gift cards and may be used toward the purchase of next season’s pass or at any Bristol Mountain, Bristol Mountain Aerial Adventures or Roseland Waterpark point of sale.

Requests must be received in writing on or before October 1st to receive a refund/credit.

Credit requests received after October 1st and before the 3rd day of the program:

Refunds are not issued for any reason after October 1st, but a Bristol Mountain Credit may be issued for the unused value of the Camp Instruction and Camp Pass under the following circumstances, per the schedule below:

Serious, season-ending medical condition – Doctors note with original date of injury/illness must be included with request.
Out-of-region job relocation – Proof of relocation must be included with request.
Military Deployment – Proof of deployment must be included with request.

Camp Instruction and Camp Pass credits are prorated based on the schedule below. Requests must be received in writing and are calculated based on the date they are received:

Before 1st Day of Instruction: 90%
Before 2nd Day of Instruction:60%
Before 3rd Day of Instruction: 20%

No requests will be accepted after the 2nd day of the program.

Please allow 30 days for refund/credit processing.

Snowsports Club Pass Policies

  1. Snowsports Club passes may be purchased from the Bristol Mountain web store through an organized club account that has been established through our Group Sales Department.
  2. Refunds are not issued. A prorated Gift Card credit for the unused value of club pass may be issued for a serious or permanent medical condition, job relocation, or military service enlistment. Approval is subject to the fulfillment of certain conditions.
  3. Club passes are issued to the Snowsports Advisor who will distribute passes to members.
  4. Club passes and associated benefits are valid during the 2021-2022 operating season and will expire after the close of this season. Club passes are valid during the peak operating schedule with a tentative start date of December 10, 2021 and concluding on March 6, 2022. The actual operating schedule and hours of operation are posted at www.bristolmountain.com.
  5. RFID club passes must be worn on the left side of the body in an empty pocket between the shoulder and waist. Passes are nontransferable. The falsification, forgery, or alteration of a season pass or the willful use or impersonation by anyone other than the pass holder is prohibited and will lead to arrest for theft of service. RFID products remain the property of Bristol Mountain. Bristol Mountain reserves the right to revoke a season pass for any reason.
  6. Report a lost pass to the Guest Services Office. Replacement cost is $5. Forgotten RFID products can be reissued for $5.

Gift Card Terms & Conditions

The Bristol Mountain Gift Card is redeemable for services or merchandise at any Bristol Mountain sales point or website, as well as Bristol Mountain affiliates.

The Terms & Conditions applied to this Gift Card are: this card can be replaced if lose, stolen, or destroyed for a $5 replacement fee; cannot be redeemed for cash; is reloadable; is 100% transferable; does not expire. A $10 dormancy fee will be assessed annually after 24 months of inactivity, to be waived if card holder presents Gift Card within 3 years of issue.

Card balance can be checked at BristolMountain.com. For questions contact Guest Services at (585) 374-6000.

Finger Print Debit Policies

  1. Cash, in any denomination, may be added to an enrolled finger print and redeemed for products or services at participating Bristol Mountain sales point. Club Passes are valid for the current operating season, but the cash added to enrolled finger prints does not expire.
  2. To check the cash balance call (585) 374-6000 or visit the Bristol Mountain Guest Services Office.
  3. A $10 dormancy fee is deducted annually from the cash balance after 12 months of inactivity.