Customer Refund/Credit Policy

Season Product Policies

Refunds or credits are only available on the following season products:

  1. Executive Season Pass
  2. 25 & Under Season Pass
  3. Twilight Season Pass
  4. Pick-A-Night Season Pass
  5. Nordic Season Pass

All other products including Annual Rental Cards, 1,200′ Vertical Cards, Starz Cards, Solar 4X4 Cards, Cosmoz 2X4 Cards, and Lunar 3X3 Twilight Cards will not be considered for refunds or credits.

Refund requests received by October 1st:

A refund in like purchase manner less a $50 processing fee per transaction, or a Bristol Mountain credit for the full amount of the purchase price may be issued.

All credits are issued as Bristol Mountain gift cards and may be used toward the purchase of next season’s pass or at any Bristol Mountain, Bristol Mountain Aerial Adventures or Roseland Waterpark point of sale.

Requests must be received in writing on or before October 1st to receive a refund/credit.

Credit requests received between October 2nd and February 1st:

Refunds are not issued for any reason after October 1st, but a Bristol Mountain Credit may be issued for the unused value of the Season Pass under the following circumstances, per the schedule below:

  1. Serious, season-ending medical condition – Doctors note with original date of injury/illness must be included with request.
  2. Out-of-region job relocation – Proof of relocation must be included with request.
  3. Military Deployment – Proof of deployment must be included with request.

The amount of the gift card credit is prorated according to the schedule below for requests received:

Oct 2nd through the first 10 days of operation 80% credit
11 to 20 days of operation 40% credit
21 to 30 days of operation 20% credit

No requests will be accepted after February 1st.
Please allow 30 days for refund/credit processing.